Return Material Authorization (RMA Form)

 Return Process

  1. Download the RMA Form
  2. Fill out the RMA Form in its entirety. Fax to: 978-539-8311 or email form to:  admin@xtglobal-usa.com
  3. Once approved, please return the item with original paperwork to address provided and include copy of RMA form with return
  4. Clearly note RMA # on outside of the box for faster processing.
  5. Our Returns Department will process your request upon arrival at our facility.

“Please note, our standard 30 day warranty from date of shipment applies to all items unless additional warranty is additional warranty is noted at the time of purchase”

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  • – Any items returned without prior authorization will not be accepted
  • – RMA #’s are valid for 14 days only – Please return items in a timely fashion once authorization has been provided
  • – Please use traceable shipping method for all returns
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